Billing Terms and Conditions
Last Updated: 28/07/2026
These Billing Terms & Conditions explain how payments, pricing, and billing are handled when you make a purchase from Cozivio.
1. Payment Methods
To provide a secure and convenient checkout experience, Cozivio accepts a range of payment options, including:
- Visa, MasterCard, and American Express credit or debit cards
- PayPal
- Afterpay (where available)
- Apple Pay and Google Pay
- Bank transfers for bulk purchases (please contact us for further information)
All transactions are processed in GREAT BRITISH POUND (GBP).
2. Payment Requirements
Full payment is required when placing your order.
Orders will only be processed and prepared for shipment after payment has been successfully received. If a payment is declined, unsuccessful, or cannot be authorised, the order will not be confirmed.
3. Prices & Currency
All prices displayed on Cozivio are listed in GBP.
Prices may be updated at any time without prior notice.
Any applicable taxes, duties, or shipping charges will be calculated automatically and displayed during the checkout process before payment is completed.
4. Secure Transactions
Protecting your payment information is important to us.
Cozivio uses SSL encryption together with trusted payment providers to help keep your personal and financial information secure.
We do not store, collect, or have access to your complete credit card or payment details.
5. Refunds & Chargebacks
Refund requests are handled in accordance with our Refund & Return Policy.
If a chargeback is identified as unauthorised or fraudulent, we reserve the right to investigate and formally dispute the claim.
If you experience a billing problem or believe an error has occurred, please contact us first at info@cozivio.com so we can work with you to resolve the issue as quickly as possible.
6. Fraud Protection
To help protect our customers and business, Cozivio reserves the right to delay, refuse, or cancel any order that appears suspicious or may involve fraudulent or unauthorised activity.
For certain high-value or flagged transactions, we may request additional identity verification before processing the order.
7. Updates to These Terms
We may revise these Billing Terms & Conditions from time to time.
Any updates will be published on this page together with a revised Last Updated date.
We encourage you to review these terms periodically. Your continued use of our website after any changes have been posted signifies your acceptance of the updated terms.
8. Contact Information
Store address: 53 Marshall Street, Smethwick B67 7NA, United Kingdom
Store Email: info@cozivio.com
Store Phone: +443305330494
Customer Service Hours: Monday to Friday: 9:00 AM - 5:00 PM (BST)
We do our best to reply to your e-mail within 1-2 working business days.