Shipping Policy
Last Updated: 28/07/2026
At Cozivio, we're committed to providing a smooth shopping experience from the moment you place your order until it arrives at your door. To keep things simple, we offer free shipping on all orders delivered within the United Kingdom.
Shipping Destinations
This Shipping Policy applies to all orders delivered within:
- UNITED KINGDOM
Shipping Costs
Free Shipping
We provide free standard shipping on every order shipped within the United Kingdom, with no minimum purchase required.
Paid Shipping (Where Applicable)
If we ship to destinations outside our free shipping areas, any applicable shipping charges will be calculated and displayed during checkout before your order is confirmed.
Order Processing & Delivery
Order Cut-Off Time
5PM (BST)
Orders received after the daily cut-off time will be processed on the following business day, which may extend the estimated delivery date by one business day.
Processing Time
1–2 business days
After your order has been processed, it will be handed over to one of our trusted delivery partners.
Shipping Transit Time
6–8 business days
Estimated Delivery Time
7–10 business days
Please note that these delivery estimates are provided as a guide only. Actual delivery times may vary due to circumstances beyond our control.
Shipping Carriers
We work with reliable courier services to deliver orders throughout the United Kingdom, including:
- Royal Mail
- DPD
- DHL
Depending on your location and the most suitable service available, your order may be shipped with any of the carriers listed above.
Order Tracking
Once your order has been dispatched, we'll send you a shipping confirmation email containing your tracking number.
You can use this tracking information to monitor your shipment through our Order Tracking Page.
Delivery Problems
If your order is delayed, lost, or you experience any other shipping-related issue, please contact our customer support team as soon as possible.
We'll work with the shipping carrier on your behalf and do everything we can to help ensure your order reaches you safely.
Updates to This Shipping Policy
We may revise this Shipping Policy from time to time. Any updates will be published on this page together with a revised last updated date.
We recommend checking this page periodically to stay informed of any changes. Continued use of our website after updates have been posted signifies your acceptance of the revised policy.
Need Assistance?
If you have any shipping questions, please visit our FAQs page or get in touch with our customer support team. We're always happy to help.
Contact Information
Store address: 53 Marshall Street, Smethwick B67 7NA, United Kingdom
Store Email: info@cozivio.com
Store Phone: +443305330494
Customer Service Hours: Monday to Friday: 9:00 AM - 5:00 PM (BST)
We do our best to reply to your e-mail within 1-2 working business days.