
Atlas Black Adjustable LED Chandelier 12 Light with Rotating Heads for Living Rooms
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Returns And Refunds
Shop with confidence at Cozivio.
- 30 Day Returns on eligible items from date of delivery
- Items must be unused, in their original condition, and returned with all original packaging and accessories.
- No Restocking Fees on any returns
- Damaged, defective, or incorrect items
are eligible for a free replacement or full refund. - Change of mind returns: Return shipping costs are the customer's responsibility.
- Refunds are processed to your original payment method within 7 business days after your return has been received and approved.
📧Need help? Contact us at info@cozivio.com, and we'll be happy to assist.
👉View our Full Refund Policy
Delivery and Shipping
At Cozivio, we offer FREE standard shipping on all orders across the United Kingdom.
- Processing Time: 1–2 business days.
- Transit Time: 6–8 business days.
- Estimated Delivery: 7–10 business days.
- Order Tracking: Tracking details are emailed once your order has been dispatched.
📧Any questions? Email us at info@cozivio.com
👉View our full Shipping Policy
📦Track your order at any time on our Order Tracking Page
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FAQs
Is the Atlas dimmable?
It changes colour temperature between 3000K, 4500K and 6000K from the wall switch. The brightness itself does not dim.
Are the bulbs included?
Yes. All twelve G9 LEDs are included.
How is the hanging height set?
It comes with 406 mm and 203 mm rods that combine, so the drop is chosen when it is installed.
How long does delivery take?
Orders are typically processed within 1–2 business days and transit times are estimated at 6–8 business days after dispatch, for a total of 7–10 business days.
How is my order packaged for delivery?
All items are carefully packaged to help protect delicate components such as glass shades during transit. We recommend checking your parcel upon arrival and reporting any damage as soon as possible.
Will I receive tracking information for my order?
Yes, once your order ships, tracking details are available and are emailed over so you can follow delivery progress.
Can I return this item if I change my mind?
Yes, returns may be accepted according to our returns policy. The item must be unused, in its original packaging, and returned within the stated return period.
What happens if my item arrives damaged?
If your order arrives damaged, please contact us as soon as possible with your order details and photographs of the issue. We will help arrange a suitable resolution.
When will I receive my refund after returning an item?
Once your return has been received and inspected, approved refunds will be processed back to your original payment method within 7 business days. Processing times may vary depending on your payment provider.
How can I contact Cozivio?
Store address: 53 Marshall Street, Smethwick B67 7NA, United Kingdom
Store Email: info@cozivio.com
Store Phone: +443305330494
Customer Service Hours: Monday to Friday: 9:00 AM - 5:00 PM (BST)
We do our best to reply to your e-mail within 1-2 working business days.